Getting Help
The DOCS Inc Support Page is your online resource for SOAPware help. On this page you will find links to current software updates, white papers and technical articles, and links to email your SOAPware problems or suggestions.
XP Service Pack 2 Firewall Tutorial
Step by Step walkthrough for configuring the service pack 2 firewall.
Schedule an Install
SOAPware now offers FREE remote assisted Installations. Let a SOAPware Technician stream into your computer and setup SOAPware.
Purchase Priority Support
SOAPware now offers priority support. With this you will receive a dedicated extension for support where you will either get a live representative immediately or be placed top priority in the queue. This program also offers an emergency only 24/7 support line so you can get in touch with a technician if your site goes down after our business hours.
Purchase Standard Support
To receive phone support after your first 30 days, you must be on the support/update program. Our support phone line is 1-800-455-7627 ext. 3 (available M-F 7:00 AM to 7:00 PM CT & Saturday 10:00 AM to 2:00 PM)
Schedule an Appointment
Make an appointment for a technician to call you back. All time slots are based on the central time zone and are available M-F 7:30am to 6pm excluding holidays.
Extended Training & Workshops
Extended training and SOAPware workshops are a great way to get your staff ready to use SOAPware. Click the link for more information.
E-Mail Support
Send the Support Team a message by e-mail.
Knowledge Base
The SOAPware, Inc. Knowledge Base contains all the support questions asked of our support personal. Chances are your questions has already been asked and answered so check here!
White Papers
The DOCS Inc Online White Papers are provided on a variety of subjects. Here you can find assistance on a variety of topics. Click here to enter the White Paper Repository.
Downloads
View a complete list of downloadable files. The latest version of SOAPware, for those on the Subscription Service, is available as well as numerous helpfully utilities we have developed to enhance SOAPware.
Contacts
Have a question about SOAPware and can't find an answer ?
Data Recovery Contract
This contract is to be completed and signed in the unlikely event that your databases have become corrupt and you wish to have us repair them.
Remote Computer Assisted Support
This type of support can only be given when you are already speaking with a Technical Support Representative. It requires that you have a support agreement, be on the phone with a Technical Support Representative and have a 56k Internet connection or better. Request made without a Technical Support Representative in a current call will not be answered. Remote Computer Assistance is limited to 7:00 a.m. to 7:00 p.m. CST.